Privacy policy

Effective Date: October 1, 2026

Referral Disclosure: We connect callers with restoration professionals. We do not perform restoration work. Availability and job scope vary.

1. Overview and Website Identity

This Privacy Policy explains how Cheyenne Water Damage ("we," "our," or "the Service"), operating via the website located at cheyennewaterdamage.com, collects, utilizes, and manages information when you browse our pages, call our telephone numbers, or submit an electronic inquiry form.

Cheyenne Water Damage is an independent commercial referral website. We do not provide physical restoration or water extraction services directly. Our primary service is connecting consumers in Cheyenne and surrounding Laramie County communities with independent third-party restoration professionals.

2. Information Collected Through Telephone Calls and Tracking

When you place a phone call to our advertised number at (307) 624-9563, your call is processed through third-party telecommunications and lead-generation routing networks:

  • Call Telephony Data: The telecommunications network automatically logs caller ID information, the originating telephone number, call duration, timestamp, and geographic routing region.
  • Call Routing & Recording: Calls may be monitored or recorded for quality assurance, dispute verification, and billing reconciliation between referral networks and servicing restoration providers. By remaining on the line, you consent to call routing and standard quality recording.
  • Caller-Provided Information: Any information you disclose verbally to the call handler—including your property street address, ZIP code, details of the water emergency, and insurance carrier—is collected to facilitate your referral to an available contractor.

3. Information Collected Through Electronic Contact Forms

If you submit a non-emergency inquiry through the web form on our Contact Page, we collect the personal data you voluntarily provide:

  • Your full name.
  • Your return telephone number.
  • Your property's five-digit ZIP code.
  • Your description of the water damage incident.

This information is processed through our serverless endpoint and transmitted securely via transactional email services (such as Resend) to the site operator and designated referral partners solely for the purpose of responding to your service inquiry. We do not sell or rent form contact details to unrelated third-party marketing brokers.

4. Automated Server Logs and Technical Web Data

When you access our static website, our hosting network (Cloudflare Pages) automatically captures standard technical server log records:

  • Internet Protocol (IP) address.
  • Browser client type and version.
  • Referring webpage URL and exit page timestamps.
  • Operating system environment and device display metrics.

These logs are maintained for technical security monitoring, anti-spam enforcement, distributed denial-of-service (DDoS) prevention, and server performance evaluation.

5. Cookies, Analytics, and Tracking Technologies

Our website is engineered as a lightweight, static Astro application. We do not utilize intrusive cross-site behavioral advertising cookies or third-party profiling trackers. Essential technical cookies may be set by edge infrastructure providers (such as Cloudflare) to ensure security and cache integrity. If third-party web analytics (such as privacy-focused page counters) are deployed, they collect aggregate metrics without individual user profiling.

6. Third-Party Data Sharing and Commercial Disclosures

To fulfill our stated referral purpose, personal information is shared with third parties under the following conditions:

  • Independent Restoration Contractors: Your contact telephone number, ZIP code, and damage description are shared with participating restoration companies so they can evaluate contractor availability and contact you regarding service.
  • Telecommunications & Referral Networks: Call metrics and timestamps are shared with referral campaign operators (including LeadSmart) for campaign routing, appointment confirmation, and accounting reconciliation.
  • Legal Compliance: We may disclose records if required by valid subpoena, court order, or applicable law, or to protect the safety, property, and legal rights of our service and the public.

7. Data Retention and Security Measures

Form submissions and email notification archives are retained only for as long as necessary to address your service request and maintain operational referral records, typically not exceeding twelve (12) months unless required for legal or financial auditing. Technical server logs are rotated and deleted on standard hosting schedules.

We employ industry-standard Hypertext Transfer Protocol Secure (HTTPS) encryption, edge Content Security Policies (CSP), and restrictive serverless environments. However, no internet transmission or electronic storage method is completely impervious; we cannot guarantee absolute data security.

8. Policy Updates and Inquiries

We reserve the right to revise this Privacy Policy periodically to reflect changes in our operational procedures, telecommunications technologies, or legal requirements. Updated policies will be posted to this URL with a revised effective date.

If you have questions regarding this Privacy Policy or wish to request deletion of non-emergency form records, please contact us through our Contact Page or review our Terms of Use.